Terms & Conditions

By signing up as a member, you agree to accept the terms and conditions of the JCU Townsville Fire membership as outlined below:

Full Season Memberships are based on 10 Townsville Fire home games. If the number of games are reduced memberships will be pro rated to home games in the following season.

When purchasing a membership you are doing so without the dates and times of the games being determined. No refunds will be offered if you are unable to make games due to scheduling.

By purchasing a membership, you agree to be added to the JCU Townsville Fire electronic database and receive information relating to the JCU Townsville Fire; be contacted by the JCU Townsville Fire regarding any services, offers or special promotions that are associated with, endorsed or approved by the JCU Townsville Fire . Furthermore, you agree for the JCU Townsville Fire to disclose your information to third parties associated with the JCU Townsville Fire so they can contact you about their services, offers or special promotions. Should you not wish to receive any of this information, you must notify the JCU Townsville Fire in writing via email membership@townsvillefire.com.au of your preference to unsubscribe.

Members are required to notify the Townsville Fire of any change in circumstances, including the issuing or withdrawal of concession status, member contact details, or any relevant information that could affect their membership with the Townsville Fire. Should there be a change in concession status, the member will be required to pay the difference between a non-concession member and a concession member of that particular membership.

At the Townsville Fire discretion, reserved seat members can be moved within their block, without prior consent from that member, in order to assist with seating requests and to bring single seats or a group of seats together. Members will not be allocated into a seating location if this will result in a single seat being left. The Club will attempt to contact members where possible.

Townsville Fire members must act in accordance with the Townsville Stadium Code of Conduct at all times for the benefit of all patrons.

Anti-social behaviour, inclusive of the excessive consumption of alcohol, racial taunts, violent behaviour, bad language or continued inappropriate behaviour will not be tolerated at any time during Townsville Fire home games. The Townsville Fire reserve the right to terminate season memberships without a refund should members display anti-social behaviour.

All JCU Townsville Fire members will receive a 10% discount off retail price merchandise purchased at all home games during the 2019/20 WNBL season. To receive a discount at the store, members must present their membership card to merchandise staff members. This discount is not available on sale items.

Finals tickets are not included in memberships

Should the JCU Townsville Fire qualify to play in the 2019/20 WNBL Finals Series, all members will receive exclusive access to purchase tickets to home games via designated pre-sale periods.

The pre-sale information will be communicated upon confirmation of the JCU Townsville Fire qualification to play finals.

A 3.55% administration fee will be added to the total cost of your membership when your payment is processed.

CONCESSION MEMBERSHIP

To qualify for a Concession Membership, members must hold one of the following forms of identification: Pension Card, Full-time Student Card, Senior’s Card, Disability Card, or Carer’s Card. A photocopy of a valid Concession Card is required with your membership application.

Health Care Cards and Health Benefits Cards do not qualify.

Copies of Concession Identification Cards can be posted to Townsville Fire Membership, PO Box 3674, Hermit Park QLD 4812. Alternatively, you can scan and email a copy to membership@townsvillefire.com.au or drop in a copy to Townsville Fire offices at Townsville Stadium.

Members are required to notify the Townsville Fire of any change in circumstances including issuing or withdrawal of concession status. Should there be a change in concession status, the member will be required to pay the difference between a non-concession member and a concession member of that particular membership.

JUNIOR MEMBERSHIP

To qualify for a Junior Membership, the junior must be 17 years or under as of 1st January 2020 irrespective of the member’s age at the time of purchasing the membership.

Children 3 years of age and under are admitted free providing they are seated on their parent/guardian’s knee and do not require a seat. It is the parent/guardian’s sole responsibility to ensure the safety and wellbeing of their children.

FAMILY MEMBERSHIP

A Family Membership consists of 2 adult and 2 junior memberships. Juniors must be 17 years or under as of 1st January 2020 irrespective of the member’s age at the time of purchasing the membership.

PARTIAL GAME MEMBERSHIPS

As a Partial Game Member (Silver 3-Game or Supporter Member) you will receive access to three or one JCU Townsville Fire Games played at Townsville Stadium during the 2019/20 WNBL regular season.

The member will need to make their selection for games at the same time, and this can be done once the season draw has been announced. Once these games have been selected they will not be able to change any of the games selected.

Seating allocation is subject to availability and may not be the same across all games. Seating will be allocated according to best availability at the time of making the three or one game selection.

REFUND POLICY

Once a membership has been purchased, the Townsville Fire is under no obligation to provide a cancellation or refund, subject to the provisions of the Australian Consumer Law. Requests for refunds may only be considered in exceptional circumstances, or where the Australian Consumer Law applies. All applications for refunds are to be made in writing and addressed to:

JCU TOWNSVILLE FIRE MEMBERSHIPS – PO BOX 3674, HERMIT PARK QLD 4812

Under the circumstances that a refund is granted, the refund will be the total amount paid minus the 10% administration fee.

GENERAL TERMS

The JCU Townsville Fire reserves the right to amend these Terms and Conditions from time to time in its absolute discretion including, but not limited to, creating additional membership categories. Members will be notified with 14 days of any change to these Terms and Conditions.

For further information please contact the Membership Department via email at membership@townsvillefire.com.au